Shipping Policy
Last Updated: September 24, 2026
Thank you for choosing ONA. The following Shipping Policy explains how orders placed through onapureglow.com are processed and delivered.
Order Processing
Orders are generally processed within 1–2 business days, excluding weekends and U.S. federal holidays.
Orders placed after our daily processing cutoff, on weekends, or on holidays may begin processing on the next business day.
During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided with your order.
Shipping Rates & Delivery Estimates
Available shipping methods, estimated delivery times, and applicable shipping charges are displayed at checkout.
Any delivery dates or transit times displayed at checkout are estimates and are not guaranteed, unless expressly stated otherwise.
Once an order has been transferred to the shipping carrier, circumstances outside ONA's reasonable control — including carrier delays, weather, service interruptions, and other transportation issues — may affect delivery.
Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation at the email address or other contact method associated with your order. Where available, your confirmation will include tracking information.
Please allow time for the carrier's tracking system to update after your shipping confirmation is issued.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us at connect@onapureglow.com as quickly as possible.
We will make reasonable efforts to update an address before an order ships, but we cannot guarantee that changes can be made once an order has entered processing.
ONA is not responsible for orders that cannot be delivered because an incorrect or incomplete address was provided by the customer, except as required by applicable law.
Additional shipping charges may apply if an order must be reshipped.
Lost, Stolen, or Missing Packages
If tracking shows that your package has been delivered but you cannot locate it, please:
- Confirm the shipping address associated with your order;
- Check around the delivery location and with household members, building staff, or neighbors, where appropriate; and
- Contact the carrier regarding the delivery.
If you are still unable to locate the package, contact us at connect@onapureglow.com and we will review the circumstances and assist where reasonably possible.
Claims involving lost or missing shipments are evaluated individually and are subject to applicable carrier policies and law.
Packages Damaged in Transit
If your package or product arrives damaged, please contact us as soon as possible at connect@onapureglow.com with your order number and photographs of the damaged product and shipping packaging.
Do not consume an ingestible ONA product if the product's seal or packaging appears damaged, opened, or otherwise compromised.
Returned-to-Sender Packages
If an order is returned to ONA because of an incorrect or incomplete address, refusal of delivery, or failure to collect the shipment, please contact us.
Where permitted by law, additional shipping charges may apply if you request that the order be shipped again.
Domestic Shipping
We currently ship to eligible addresses within the 50 United States and Washington, D.C.
Certain destinations, products, or shipping services may be unavailable. Available options will be displayed at checkout.
International Shipping
ONA currently ships only within the United States. If you are outside of the United States please contact us at connect@onapureglow.com for the assistance with International shipping.
Changes to Orders
Because we work to process orders quickly, we cannot guarantee that an order can be changed or canceled after it has been submitted.
If you need assistance with an order, contact us as soon as possible at connect@onapureglow.com
Contact Us
For questions regarding shipping or delivery, contact:
ONA / ONA Mulier LLC
Email: connect@onapureglow.com
Website: onapureglow.com