ONA Refund & Return Policy

Refund & Return Policy

Last Updated: September 24, 2026

At ONA, we want you to feel confident in your purchase. Because ONA products include ingestible dietary supplements, we maintain specific return requirements to help protect the safety and integrity of our products.

Returns

We accept returns of eligible products within 14 calendar days of delivery.

To be eligible for a return:

• The product must be unopened, unused, and in its original factory-sealed packaging.
• The product must be in the same condition in which it was received.
• You must provide proof of purchase from ONA.
• Your return request must be submitted within 14 calendar days of the date your order was delivered.

For health and safety reasons, opened, used, or unsealed ingestible products cannot be returned or refunded, except where required by applicable law or where the product arrived damaged, defective, or incorrect.

To request a return, please contact us at connect@onapureglow.com before sending your product back. Returns sent without first contacting us may not be accepted.

Return Shipping

Unless the return is due to an error by ONA or a product arriving damaged or defective, customers are responsible for the cost of return shipping.

Original shipping charges are non-refundable except where required by law or when the return results from an error by ONA.

We recommend using a trackable shipping service when returning an item. ONA is not responsible for returned packages that are lost or damaged in transit.

Approved returns should be sent to:

ONA / ONA Mulier LLC

5473 Blair Rd Ste 100 PMB 247339

Dallas, Texas 75231-4227 US

Please do not send a return until you have contacted us and received return instructions.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original method of payment. Please allow your bank or payment provider 7-10 business days to process and post the refund.

Shipping charges, expedited shipping charges, and other delivery fees are not refundable unless the refund is related to an error by ONA or otherwise required by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, or incorrect, contact us at connect@onapureglow.com as soon as possible and include:

• Your order number;
• A brief description of the issue; and
• Photographs of the product and packaging, when applicable.

We will review the issue and, where appropriate, arrange a replacement, refund, or other resolution.

Please do not consume a product if its packaging or seal appears damaged or compromised.

Discovery Kits, Samples, Promotional Items, and Gifts

For health and safety reasons, individual stick packs, opened Discovery Kits, samples, complimentary products, promotional items, and gifts with purchase are not eligible for return or cash refund, except where required by law or where an item arrives damaged or defective.

If a promotional item was included with a purchase that is subsequently returned, ONA reserves the right, where permitted by law, to require the promotional item to be returned or to deduct its stated value from the refund.

Subscription Orders

Subscription orders are subject to this same return policy.

Customers are responsible for managing, skipping, pausing, or canceling their subscription before the applicable order is processed.

Canceling a subscription stops future subscription renewals; it does not automatically cancel or refund an order that has already been processed or shipped.

If a subscription order has already been delivered, it may be returned only if it otherwise meets the eligibility requirements stated in this policy.

Exchanges

We do not currently offer traditional product exchanges. If you receive an incorrect or defective product, please contact us so we can review the issue and provide an appropriate resolution.

Refund Abuse

ONA reserves the right, to the extent permitted by law, to refuse returns or refunds where we reasonably determine that there has been return fraud, abuse of this policy, or misuse of promotional offers.

Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable law.

Contact Us

Questions about returns or refunds may be sent to:

ONA / ONA Mulier LLC
Email: connect@onapureglow.com
Website: www.onapureglow.com